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Businiess name:
Tres Amigos Cantina
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Review by:
citysearch c.
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Review content:
What ever happened to the customer is always right
At Tres Amigo's on Cinco de Mayo, it was packed which
was ok given the latin holiday and all. What disappoints
me is that the staff should have been more prepared for
the stress that it was going to cause them trying to
take GOOD care of there customers. Me and my friend's
were seated outside waiting for our names to be called
for a table it was a long wait and we NEVER heard our
name called. So While my friends went to the bathroom
the hostess told me ""I called your name a million times
I even went on the bullhorn and called it . Sorry ""
with attitude and everything.
First of all There was no need for an attitude.
She could of just simply said we called your name
couldnt find you but let me find you a table. That is
customer service but one could only hope right.
So I went and got my girl friends from the bathroom,
and My friend asked again if she called her name if
they still had a a table and AGAIN with the attitude,
granted we'd had maybe 2 drinks each; so maybe
the girl thought we were drunk. Not the case in the least so
there is no excuse for what the hostess did next
she called my friend a PAYING customer a B*tch. Of course
my friend stood her ground and asked her what she said.
When we tried talking to the management, and to the Owner we
ended up getting kicked out. and the girl was not disciplined at all
the management there took there employee's side before they took a
customers. and that my friends is Wrong. I work in Food Service and
Hospitality and I'm in management. You do everything you can to please the customer
And not kick them out because your too busy to deal with them!
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