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Businiess name:
Monaco Denver
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Review by:
citysearch c.
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Review content:
We stayed here for our 2 year anniversary. The booking of the room went well, and upon arrival we were upgraded! I decided to do the ROMANCE package that included a movie, breakfast vouchers for Panzanos, as well as champagne/chocolate covered strawberries. I had requested a goldfish to be in our room upon arrival, but we were missing our little friend when we first came to the room. I called the front desk and they quickly brought one up. My fiance needed his suit pressed, and I also called to the front desk and they made it happen within a few hours! Totally awesome! However, after we had gone out to dinner, we came back to enjoy a soak in the jacuzzi tub with champagne and chocolate covered strawberries. We opened up the box from Rocky Mountain Chocolate Factory to see MOLDY chocolate covered strawberries. Not just crusty, but covered halfway with mold. GROSS! Talk about a mood killer! We called down to the front desk to request a replacement dessert, and NOTHING was sent up to our room. We received an apology the next day from the concierge, as they order the goods directly from the Rocky Mountain Chocolate Factory, it really wasn't their fault...unless they had kept them in the fridge too long?? I don't know. Anyway, when we checked out, there was a small non-moldy chocolate gift for us from the local owner of the local Rocky Mountain Chocolate Factory store and a bouquet of flowers; a gesture I appreciated. Too bad the hotel didn't send us anything while we were chillin in the jacuzzi with no goodies! As far as the hotel is concerned, everything was clean and beautiful. The bed was really comfortable, and the decor is extremely unique. The wine gathering was fun, and the complimentary chair massages were AWESOME! Tip: if you don't like or are allergic to dogs, do not stay here. People are walking around with their dogs on a leash, and there were a few times when some guests' pets would start barking and snarling at each other in the lobby.
Pros: Stylish, unique experience!
Cons: Guest services needs work, the occasional dog fight in the lobby
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