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Businiess name:
Emmons Motor Co
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Review by:
citysearch c.
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Review content:
2012 marks the 40th year for our family dealership. Over the years we have sold tens of thousands of pre-owned vehicles. From time to time when an issue comes up, we do our very best to resolve it with our customers. There was nothing different about this particular instance with Mr. Simien. He and his girlfriend did in fact make the drive from Austin, TX to our dealership to potentially purchase a BMW X5 we had in inventory. He did speak to a salesperson named Colin who anxiously awaited their arrival on a Saturday morning. Colin did tell them that the BMW had been previously inspected. Mr. Simien wanted another inspection performed on his own to ease any concerns that one might have when purchasing a pre-owned vehicle. He did take it to a local BMW dealer and the report showed that the BMW had a small oil leak, a small coolant leak, and a CV axle boot was torn. By definition of small, I mean that even after driving the vehicle for an extended period of time, there were NO fluids of any kind dripping onto the ground. When he came back to our dealership with his findings, I was a little puzzled because the report we had from the same BMW dealer just weeks prior didn't show any issues. So in front of Mr. Simien and his girlfriend, I held the 2 inspection reports side by side and I noticed the inspection report we had was from another nearly identical BMW X5 we also had in inventory at the same time. Now it all started to make sense. I told Mr. Simien that on the next business day (Monday) I would take the BMW to a qualified local repair facility and have an ASE Certified Technician look at the items that the BMW dealer had discovered and let him know what our options were at that point. He obviously didn't feel comfortable purchasing a vehicle with items that needed to be addressed and I certainly understood. The repair center we took it to had a copy of the BMW report and confirmed that it did in fact have a small coolant leak (which was able to be addressed while they were looking at it), did have a CV axle boot torn, and it did have some type of small oil leak but NOT where the BMW dealer had stated. So we immediately called the BMW dealer and took the vehicle back to them to have them physically show us where they felt the leak was originating from. They put it back up on the lift but couldn't show us an actual leak. They could only show us just a residual oil type substance that was on a certain area of the engine. So we took it back to the repair facility that we use and again, they confirmed that the oil leak was not coming from the area that the BMW dealer had said. It was coming from a small seal on the rack-n-pinion. After several discussions with the technician I authorized the repairs to be made. After the repairs were completed, we road tested the vehicle extensively and I personally inspected the vehicle while on a lift on 4 more occasions. I wanted to know with absolute conviction that these issues had been completely resolved. Mr. Simien was told that the price of the BMW X5 would increase to cover the cost of the repairs but he would still be able to purchase it for the same price he originally saw it online for. I knew he had driven a long way initially and I wanted to make a fair concession for him. He stated he would only be interested in the purchase if I would pay to have the BMW dealer do another inspection and give him a free 90 day bumper-to-bumper warranty on the ENTIRE vehicle. I told him I absolutely would pay for the final inspection and that I would warranty 100% the items that were repaired for 90 days. However, I also told him that I did not feel his request of the bumper-to-bumper warranty was reasonable. I even told him that it was possible that I could deliver the BMW (a 4 hour drive) to him at no additional cost just as a gesture of good faith. He declined to make the purchase.
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