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Businiess name:
Big River Grille & Brewing Works
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Review by:
citysearch c.
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Review content:
Went to Big River with a group of associates from a workshop in Nashville. Waiter was in a hurry and seemed to be inconvenienced by having to serve us. Thought food was good, but meal was ruined when a giant pest (am not allowed to type real word, but it was large!) began crawling on me! I am normally not afraid of pests, but this one appeared on my leg and moved its way up my body before someone at the table was able to get it off and squash it! While the manager was quick to have the carcass cleaned off the floor, she offered no apology and only said ""welcome to the city,"" which i found completely offensive since I live in Chicago and have never had a pest crawl on me while eating! No free meal was offered by her or waiter, even though it was obvious I wouldn't be finishing my dinner. When the bill came, I informed the manager I wouldn't pay, which she said was ok. Horrible customer service.
Pros: food was good while i could still eat it
Cons: service and cleanliness
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