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Businiess name:
PacNBox Movers of Sacramento
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Review by:
citysearch c.
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Review content:
Horrible, stay away!
I read the reviews before having them out for an estimate and had high hopes. Lou the owner came out promptly, looked around and provided me a quote to move our 3 bedrooms from Rancho Cordova to Reno. he said they did it regularly, how big their truck was, how good their guys were, said they would wrap all of the furniture, etc. I accepted their quote for a maximum of $1600. I really wanted an easy/no- hassle move and thought with us doing all of the packing and moving all of the misc./fragile items ourselves we shouldn't have any issues. Boy was I wrong!
The day before the move, Lou called me in a panic that they moved someone to Reno and the construction delayed them by 3 hours and he could not afford to have that happen on our move or our cost could double. He then called me several more times to tell me the guys would be late in the a.m. and still freaking out about the traffic.
The guys showed up the day of the move and I found out that they were a different crew than the day before. Gave them specific instructions, a tour etc. of what was to go. Lou stopped by and looked over things and all seemed ok except his concern about the traffic. After a few hours the guys said everything may not fit after all and it would be my problem. I ended up taking approx. 20 boxes to be sure they had room for the larger items.
Because of the traffic concern I left an hour ahead of them to verify that there was NO traffic back-up. Lou then told me that they WERE able to get everything on the truck but now he was concerned that they might be overweight at the Nv. scales.(this was never mentioned) and that they might get fined or have to off load part of the truck and I would have to make arrangements to haul the items approx. 30 miles. Fortunately I was able to confirm the scales were closed so one more fire put out.
The guys showed up and due to the fact Lou had underestimated the amount of items to be moved they were running behind and there might be additional charges. I offered to help them and also said there would be a sizable tip to keep things going. After unloading they presented me with a bill for $1,652 which I figured was not worth arguing about and gave them each(3) $100 tip and they bolted.
As I was looking over everything they had unloaded I found they had not delivered everything and I called Lou and he told me to get a trailer and I could move the very large planters and assorted other items, he said it was ""no big deal"" to rent a van, ($250)drive 200 miles round trip, load, unload etc. So both Lou and the movers had lied to me, also since they overpacked the van many items were scratched or damaged. None of the furniture or mattresses were wrapped as promised.
I tried disputing the charge with Wells Fargo(another fine institution) to no avail.
I hope this helps others avoid their un-professionalism, lies and ineptitude.
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