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Review content:
Choosing a roofing service is a daunting task, at best, coordinating among the contractors, mortgage company and inspectors, all competing for their own interest, leaving the homeowner in a quandary. I recently went through this process, vetting multiple roofers.
Frustrated, I called another service provider I have been very happy with, having a solid working-knowledge of the contractors in San Antonio. I trusted him, and he recommended R and R Roofing, which turned out to be one of the smartest decisions I've made selecting a service provider.
R and R?s owner, Richard, personally visited with me on numerous occasions, holding-my-hand through the entire process, completely assuming the responsibility of coordinating my mortgage company, insurance company and inspectors, fighting for me. He identified items which were left out and should have been included, which are things non-roofing specialists like myself and average homeowners would not at all be aware of. The insurance company had already cut a check, based on the third-party inspection, yet Richard coordinated with them and by submitting proper documentation, FORCED them to cut another check, until they ultimately paid the amount Richard believed I had coming to me.
He provided me with multiple roofing styles, colors, materials and brands, as he has extensive experience in roofs of all types. He is also a conscientious businessman and coordinates multiple jobs with incredible efficiency, and the end result is absolutely gorgeous (and I am extremely picky). He was juggling several jobs as he was scheduling my home, one of which included a VERY well-known celebrity who could hire anyone, which speaks to the quality and character of his company.
The only stress I encountered while having my roof replaced, was attempting to remain calm while my mortgage company micro-managed every step, dragging it out, requesting and re-requesting endless forms, holding on to checks, making it difficult to make funds available, numerous phone calls, etc, which was unnerving. I was SO GRATEFUL to Richard, for stepping in and handling a huge portion of this himself, ultimately using his knowledge to hold their feet-to-the-fire, relieving me of so much of the headache.
Another thing about R and R that I find virtually non-existent in today's world, particularly with service providers, is that I ALWAYS had the opportunity to speak with Richard, whenever necessary. He does NOT PUT YOU OFF OR AVOID YOU, regardless of the issue at hand.
I asked him if there might be software available to help me in selecting a roof and he promptly provided me with a website for his products that do exactly that. It is SO much better to see the roof on your home BEFORE it's done!!!
When his crew finished (extremely fast service once the mortgage company, insurance company and inspectors are satisfied), the final result is absolutely stunning, and his crew blew me away. They were efficient, courteous, very skilled, extremely hard-working and left not even a tiny scrap of paper anywhere on the premises.
I've not yet commented in detail, on the price. I had other quotes, prior to having R and R recommended to me, and he beat them -- not a little, but by hundreds, and kept to that price to fruition. Richard works relentlessly to run a respectable, competitive and attentive business, providing a quality service as well as quality product..
R &R worked to meet my needs and deliver outstanding results that I felt it incumbent upon me to share this, hopefully eliminating anxiety for reviewers. I empathize with the pain of searching in the dark ,for a competent company to perform major work on my home coupled with the potential liabilities. It is almost unprecedented that I can unequivocally recommend a service or products, but for me, this was a HUGE win and I can state without reservation that you will have NO regrets, whatsoever with R&R.
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