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Businiess name:
Madison Automotive
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Review by:
citysearch c.
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Review content:
Let me package my review of this shop in a list of best practices they should consider following if they wish to maintain the long-term health of their business:
1. DO NOT say that you do perform classic car restoration, when in fact your facility does not even have a spray booth.
2. DO NOT say you have tons of experience working on foreign when in actuality your lot is full of 99% GMC, Ford, and Chrysler.
3. DO NOT guarantee a new customer that they will get the service they ask for (especially when that customer drove and hour and a half) and fail to kindly call that potential (eager to spend money at your shop) customer and inform him that you are not, on this day, at right capacity to service his needs.
4. DO NOT go out of your way to employ strategies that in the end amount to a vain attempt to make the customer feel like a novice idiot.
5. DO NOT be the owner of the establishment (who did not say a single word to me the entire time I was there) and walk around the shop smoking a cigarette while inspecting cars. Especially mine. Last I checked, gasoline and spilled oil are both quite flammable and potentially explosive.
6. DO NOT imply that the customer should get rid of his or her car because the issues the vehicle has are not in the slightest insurmountable, but in fact far outside the capabilities of your geriatric shop.
If this shop cannot enact these (and most likely a host of other DO NOTs) then they should knock their shop down and put up a park.
If you can't tell, I had a horrible experience with these people.
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