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Businiess name:
Philadelphia Pet Hotel & Villas
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Review by:
citysearch c.
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Review content:
I thought the place looked great , however I felt the staff were very inexperienced in caring for dogs. Why?Well , I informed the staff at this place that my dogs were not very social , and that one of the three was large and could be agressive to people he doesn't know .I was told by one female staff person that this would not be a problem .I had at least three conversations with this person who assured me that this would not be a problem .So, we booked our trip .On the day that the dogs were to stay we brought them in .2 of the dogs were fine ,one of them was afraid and barked at the staff when ever they approached .They refused to board him .So we of course were unable to find another place on such short notice , so my husband decided he would stay home and care for the dogs .He unfortunately missed out on a vacation with our extended family . It was sad to say the least .And it was expensive because we could not get a refund for his air fair .I thought the staff at this facility were afraid of larger dogs ,and knew very little about dog psychology .I would never attempt to leave my pet with these people.They simply were not equipped to deal with any dog that doesn't roll on his back and offer his belly .
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