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Businiess name:
Golden Chopsticks
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Review by:
citysearch c.
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Review content:
Rated a 1 because 0 and negative numbers are not an option. I visited this restaurant in November of 2009 and I have to suspect that the positive reviews are planted by friends and family.
My wife and I spent $100+ for our anniversary dinner here because we love chinese food (one of our most commonly purchased foot categories in the last 30 years) and expected by location and appearance we could get some spectacular food here.
We got the food to go so we could enjoy our meal peacefully in a park. We had half of the General Tsao's chicken first and mostly enjoyed it though it was lacking in the 'trinity' of chinese food, ginger/garlic/scallion (which plays the same role that mirepoix, onion/celery/carrot, does in french and other cuisines) before we moved on to the other dishes. We immediately found that the lack of those classic chinese flavors were even more pronounced in the other dishes - no detectable ginger/garlic/scallion at all. The sauce was bland and ""goopy"", reminiscent of the sauce that comes in grocery store canned chinese food mixes. There was a second spicy, breaded dish - prawns - and the sauce there fell short even of the General Tsao's, plus the breading was doughy and seemed as if far too much baking soda had been used. In desperation we went back to the General Tsao's and found that the remainder also had the nasty, doughy batter that we'd found on the prawns. After talking to the manager/owner we ultimately threw most of the food away as even the desire to not throw our money away was not enough to make it worth choking down.
The experience of expressing our extreme disappointment to the owner/manager was what truly cinched our disgust and disappointment. I described the elements that had been lacking - lack of classic ginger/garlic/scallion flavor, doughy, badly flavored batter - and I was told I didn't know what chinese food was supposed to taste like and that the other reason I hadn't liked it must have been because I asked for them to put no MSG on the dishes. I described my long experience eating chinese food and familiarity with the almost mandatory elements of the foundation of chinese food and finally asked her ""what happened to the customer is always right? Shouldn't you refund a disappointed customer or are you doing so poorly you can't afford to make this right?"" Her final position was that I was just wrong, I didn't know what the food was supposed to taste like and that it was unreasonable for me to expect any sort of refund, remake (I still had the remainder of the food at this point), anything to make it right.
In my opinion this ""soup nazi"" of chinese food doesn't deserve to have a business until she learns how to cook, perform customer service and accept that her business is based on customers, not her ego.
Pros: Decent location
Cons: Weak food, terrible service from owner/manager
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