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Businiess name:
Uncle Bill's Pancake House
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Review by:
citysearch c.
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Review content:
there was approx. an hour wait for a table for two. However, we were lucky that two seats at the counter became available much sooner. It was very fast paced and cramped up inside. Our server was cordial and prompt while the other waitress was yelling at the cooks to get the orders correct. Our food arrived about seven minutes later and my pancakes came back very light brown (not the normal medium brown) and sort of doughy as if they were not well done. It wasn't until my husband was in the middle of his cheesy scrambled eggs that I asked him what's wrong and found out there was an eggshell the size of a quarter inside his cheesy eggs! Very upset, the so-called manager quickly took his plate (with the fruit and hashbrowns untouched). Instead of taking his meal off the bill, he just took the eggs off , didn't apologize, and never came back to the counter. NEVER EVER AGAIN! One bad experience with bad customer service is more tha enough for me. The ""locals"" can definitely keep this place for themselves!
Pros: our waitress was cordial and fast
Cons: rushing to make food at a very fast pace could cause mistakes (eggshell in eggs)
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