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Businiess name:
Eatman's Carpets & Interiors
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Review by:
citysearch c.
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Review content:
For someone who specializes in carpeting, you would think they would at least get the basics right. We went with them initially because we had specific needs and they were the only carpet seller in the area, who had exactly what we wanted. The staff at the showroom were initially nice but once we received or order everything went way downhill from there. First they showed up with the wrong pad. Second the installers discovered that the person who came in to take the initial measurements, was way off the mark. They only had enough carpet to cover two thirds of the area of our home. When we started to complain, we were told it could take up to 4 weeks to get the right amount and admitted they gave us the wrong pad. They wanted to charges us more for the extra carpet and the pad that we had initially agreed upon in their estimate. My wife was initially started dealing with Eatman's but became so frustrated, she asked for my assistance. I called the dealer at the showroom and she indicated the they would cover the cost of the mistake and give a different carpet in another room at no cost. I informed my wife of the agreement and she then went back to the showroom and they gave her yet another story, wanting to still charge us more money. She said forget it and we went with Empire.
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