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Businiess name:
Floor N Design
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Review by:
citysearch c.
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Review content:
When we went in and told the manager we were selling the house and wanted carpet and tile to make it look better but as cheap as possible he was very helpful.After looking around we went back and talked to Zenna.She was very nice but once we encountered a problem she turned on us very quickly.The installation was very good but the contractor failed to tell us about a small leak at the toilet.They over tightened the valve and during the night(house was vacant) it burst and flooded part of the house.Luckily the old carpet was there but we were concerned about drying it out.Zenna came and did not want to take any responsibility for it.In fact she was nothing like the person we meet prior to signing the contract.We then had the owner of the company come out and he agreed to pay for fans to dry it out for 24 hours.We told her we would unlock the house in the morning for them to come finish but they did not show up.Supposedly they came and no one was there.We did not receive a call until the second day they went out and again they left instead of checking the door.She failed to communicate with her contractors and we lost two days.She also failed to confirm with us when someone would be there after we discussed with her no one was living there.You get what you pay for.The tile looks great.Carpet is okay.Customer service makes me not want to use them.I'd rather pay more and be treated like they want my business even after I sign a contract.Maybe a different location would be better if the management is different.
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