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Businiess name:
AG Heating & Air Conditioning
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Review by:
citysearch c.
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Review content:
Overall, very unprofessional. They charge $85 for an estimate, which is fine. After the estimate, they said not to worry about the $85 but to let them know if I wanted to have the work done. I thought that was generous and continued to consider them for the work.
The following week Kirk called me twice to see when I wanted to get started on the work that was estimated on. I told him that maybe I would be interested in two weeks as I still needed to get other estimates for a job that was in the $2000 range. Kirk called me back promptly to inform that if I was going to wait two weeks, then they would have to collect the $85 for the estimate. This message was left on my voice mail. Like everyone, I am extremely busy, and certainly don't need businesses calling me and telling me I owe them money, especially when I was told differently right after the estimate was completed. I then left a message after hours letting them know of our original agreement. 7:30 the next morning, Kirk calls me and leaves a message that they would need the $85 and I must have misunderstood the original understanding. I called him back 2 hours later to promptly give him my credit card info to pay the $85 for the estimate and asked them never to call me ever again.
Even after I explained about what the technician said about the $85, Kirk still wanted to argue about it. Paying the $85 alone was worth never hearing from AG Heating and Air Conditioning ever again.
For what its worth, the technician that visited my home seemed fair and appeared to have the customer's best interest in mind. Too bad the manager didn't. I will be hiring a different company for a fairly sizable job.
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