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Businiess name:
The Pedal Shop
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Review by:
citysearch c.
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Review content:
Walked into the shop for the first time, and as the beginning of a bike shop tour in NOLA. Service seemed genuine and cordial, but casual. The salesman told my wife one thing and would turn and tell me something slightly different, no worries, I find that to be a southern trait.
Advice given to each of many questions was a personal opinion and not derived from trying to accommodate my needs or from finding out what kind of rider/customer I was or what I was looking for.
To be honest I didn't mind at all as I had done a lot of research online and in books and Cyclist Forums. However after finishing up at numerous other bike shops, it really stood out how lacking and genuine the service really was at The Pedal Shop. When I further reviewed the bikes they had and their prices(from photos taken in shop) to the market value online, I found out that (A)they lied about model years assuming a 'beginner' wouldn't know, and their markup was significant and unjustified. They tried to sell a clearance bike for $200 over market, and it was marred and used.
Unfortunately what i thought was just a lesser experience ended up being a shady and dishonest one. All in all I ended up purchasing from Westbank Cyclery because event hough their prices were competitive with or lower than online retailers, their service was patient, educating and very personalized and honest. You can shop where you like, there are more than enough to choose from and I have no stake in it, just save yourself from The Pedal Shop.
JohnL22, why would you attack another reviewer unless you have a personal agenda with The Pedal Shop? Different reviews speak to consistency of service and overall track record, no pace will please everyone all of the time. Also, all bike shops I've ever stepped into offer lifetime service/tune-ups.
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