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Businiess name:
Berman Subaru of Chicago
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Review by:
citysearch c.
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Review content:
This review/rating is strictly for the service department. we bought our outback LTD from them 1.5 years ago. That experience was great. Now to the service department...My wife and i have had two completely horrible experiences. After the first experience we decided to give it a try again because maybe the service manager was simply having a bad day. he had yelled at my wife alone and than yelled at me later when i questioned something. we never received an apology from anyone but our initial salesperson. We've been back a couple times since with no issues ( haven't seen the other service mgr, maybe fired). We scheduled our 15k mile $225 service for this past Saturday. When dropping off the vehicle we mentioned to Marcell, service manager, that we've had to put air in tires 4 times in the last 2 months. he stated that this was probably due to lower temp = loss of air pressure. I picked up the car 2 hours later and drove to KMART 15 minutes away. Upon getting out of KMART I see that my tire is flat. In the pouring rain with my 2 nephews I changed the tire and drove home. My wife calls the service department but they brush her off. REMEMBER, we told them to check the tires. After arriving home, my wife looks at the donut on the car and sees ANOTHER tire with an issue. another rear tire was found to have a giant screw in it and losing air slowly. So, we drop off the vehicle for comprehensive inspection and ask them about tires, drive off, and within an hour have two flat tires? COME ON! There can always be coincidence, but this is ridiculous. I leave work early and bring the Outback to Mid City Subaru. Marcell tells me that the tech checked all the tires and it must've happened AFTER I left. TWO TIRES in one hour? I kept my cool and told them to check out the tires, I get a call 10 minutes later stating that I'll need two new tires. He quotes me a price. I come back 1.5 hours later and...............while scrutinizing the receipt I'm signing notice that I'm being charged for 2 quarts of oil and other misc. totaling about $75. SCAM. I bring it to his attention, no apology, and he removes it. I'm furious and ask to speak to a manager. I'm not sure the person I spoke with, but he was even less helpful. No apology again. No seeing my point that this was far too big to be coincidence and that it was major ineptitude at best. He offers a %15 discount card, but I already paid for a 10% discount card a year ago so it's now 5% off of service up to $500. BIG DEAL!!! They could've kept my business by being at least a bit sympathetic. NO NOT HAVE YOUR VEHICLE SERVICED HERE
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