Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Massey Hyundai
|
|
Review by:
citysearch c.
|
|
Review content:
My car overheated near Hagerstown in June 2011 and I googled ""Lincoln dealers in Hagerstown"" because I had to get help ASAP. My search brought up Massey Auto, which was listed as a Lincoln dealer. I drove my car (which was extremely overheated) to Massey. Once there, the men who run the service department told me it would take several days for them to look at my car and fix it, so I left it there. They never called me about my car or what was wrong with it, or if they fixed it. I had to call them to get any answers. Once I got someone on the phone, they felt my car was repaired and ready for pickup. When I drove down (an hour and a half) to pick it up, the bill was $410.97 for ""testing"" and no parts added or involved in the ""repair."" They did not ask me or call beforehand for any sort of approval to do any of this so-called ""testing"" on my car or to get my OK for whatever they were about to do. I paid the bill, assuming that my car was fixed as they said, and left the premise. I drove an hour or so to Carlisle, PA, and had the same problem - the car overheated and was smoking AGAIN. I called the dealership back again and they told me they could come and have it towed back to their dealership if I would give approval to do ""more testing."" At this point I just wanted to get my car back to my home. We came to an agreement that they would have it towed to my residence in Pennsylvania and they said the total bill would be $380 and I would pay $190 and they would pay the other part. To make a long story short, the dealership sent the tow driver to the WRONG TOWN and made me pay the bill to get my car back! Over $1,500 !!!!
I will never, ever, go back to this so-called Lincoln dealership (they are not an official Lincoln dealership, as I have come to find out). I could have initially paid a tow company about $300 myself to have the car towed home; instead this dealership made the mistake of sending my car to the wrong place and then refused to pay. After I got my car home (paying $400 to have it towed by a local company), I took it to a local dealership and they repaired my car in one day with a water pump, which is all it needed after this huge mess. I lost over $2,000 on this situation and hope no one else has to deal with this sort of treatment from this dealership ever again. The owners and people who work in the service department were rude, unresponsive, uncaring, and did not acknowledge their mistake and ""make it right"" with me. PLEASE AVOID AT ALL COSTS.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|