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Businiess name:
Studio One To One Photography
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Review by:
citysearch c.
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Review content:
Buyer Beware !
Came here for a family session. It was our first time to try Studio One. While waiting, I told them that my sister's family is simultaneously having a photo session with Picture People, a few yds away and we wanted to try them out as well, One of the staff bad mouthed that studio saying that their prints are not good quality pics since they print them onsite compared with theirs (off site). When it came to our appointed session, the photographer hurried us through the different poses. She did not make sure if the positions look good altogether, she just clicks and clicks away. I had to suggest to her better positioning. I was not getting the professional feel that I should with the photographer. On the appointed day to pick up our prints, we had a car mishap so we were running late (someone backed up to our parked car). Called the studio to let them know if it was alright to arrive late-checking for any penalties, we were told no problem. When we arrived, they told us they will be keeping our $20 deposit since we were ""late"" for our appt. I told them that I called them first if it was alright to resked to a later time since we were wrapping up with the car incident, however, the manager, Mary Castillo, who I spoke with, did not allow us any flexibility. She has reneged what on what we agreed earlier. She has very poor customer service. She is not flexible at all . Even doctors and dental offices give their new customers some flexibility.
When I was waiting, I sat down in the computer area, I saw one of the staff editing customers' prints on the PC with ADOBE Photoshop. They merely erase the facial scars and retouch eyebags, making faces look like they were botoxed. They look horrible ! My fears were confirmed when I was handed the prints. WE all looked botoxed, even my childrens' faces. (I got many bad feedbacks about our pictures since I posted it to family and friends.) The picture quality was horrible.
The staff especially Mary Castillo need to be retrained about practicing good customer service. We will definitely NOT be repeat customers in any STUDIO ONE! Mary Castillo has ""burned"" the good image of Studio One in my family. She has driven us away. I regret not having read the earlier reviews in this website before booking our appointment.
>>> Totally will NOT recommend this studio at all. We do our formal famiy pictorial every year and try out different studios. This one is a HUGE thumbs down !
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