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Businiess name:
All Temp Heating & Cooling Llc
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Review by:
citysearch c.
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Review content:
I write regarding extreme disappointment in the business practices of this company. After phoning for a service call, I was given an appointment for the next day between 8-8:30 am. No one showed or called. I phoned at 9:00 to see if there would be someone coming out. The gentleman on the phone stated, ""they're on their way, must be in an area without service but I'll message them to call you"". More than 30 minutes later, I received a call from the gentleman in the field stating he didn't have an appointment scheduled for me today and that he was on an emergency call. This, in and of itself, is certainly no problem. What is a problem is an extreme lack of communication within the company and with the customer. The gentleman suggested he come to the house for 11:00, which came and went without a phone call. I phoned the office again at 11:30 to see if someone would still be coming, but reached the answering service. The man I spoke with asked if I knew who I spoke with earlier, I did not. He said he'd give my number to the owner, Wayne and have him call. I didn't receive another phone call until 12:20pm, at which time the gentlman on the phone stated they were on their way over to the house and would be there in about 30 minutes (this was not Wayne the owner). They never showed up to the house. They never phoned to say they would not show. At 1:40 pm, I phoned the answering service again, requesting a call from someone at the company. Again, I did not receive a call, and at this point I did not anticipate one either. This is both irresponsible as a business as well as detrimental to their success as a business in these economically challenging times. I would suggest more training in professionalism for their company in the near future.
I have obviously, and without regret, taken my business elsewhere.
Cons: Many
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