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Businiess name:
Pet Planet
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Review by:
citysearch c.
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Review content:
On our way to the airport, I called for directions several times. I mentioned we were needing to check in and out and b/c we had car trouble the day we were to leave Phoenix, AZ- (we had a friend take us last minute) b/c of our truck leaking that am. When we arrived no one was at the desk, then a young girl sees my dog and then asked if the bag i had there for him was his. I mentioned to her, that if i needed to sign anything that i needed to do it and i began looking for a pen. She never said what i needed to do, nor did she act like she was there to help us get checked in other than accepting my dog. I confirmed that this was my dog, and that these were his things. She said nothing else. My husband came in to use the bathroom, and then said ""ok, looking at her, Good bye, and she said ""Bye"" back. We then got a call from a lady with an attitude threatening to have my dog picked up by the pound, telling me i couldn't just drop him and go. I explained what happened and that the young attendant (16 yr old or so) neglected to tell me what i needed to fill out. I had spoken on the phone weeks prior, setting up my file with someone over the phone. I also mentioned what I asked (about signing anything) to the young girl, and the older lady (the mgr-i guess) was very snobby and lacked compassion. I have also worked in the service industry and was never this brash with anyone. She automatically blamed me and was not compassionate of my plans to try to make my flight (this was for Christmas). This conversation was over fast, and then the owner called me. I asked that they please bear with me and let me fax the signed paper work as soon as i landed. This was not acceptable unless i paid an additional 200.00 administrative fee in addition to my dog's stay which was around $240 or so alone. He also blamed me 100% and didn't consider that his young help could lack in servicing me. They threatened to have my dog picked up. They have customer service backwards!
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