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Businiess name:
Rockywoods Outdoor Fabrics
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Review by:
citysearch c.
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Review content:
My Rockywoods order was lost in the mail and customer service was unsympathetic and said there was nothing they could do, they do not insure packages so if anything happens to your package in the mail, you are outta luck, (and possibly a lot of $$)! The post office told me they would be happy to speak to the company to confirm that the package was lost, but could only cover damages on insured packages, I relayed this information to Rockywoods, but the man I spoke to on the phone had no interest in contacting the post office and was unwilling to help in any way. I realize this is an issue with the post office more than the fault of the company, but in my opinion when businesses choose to take the risks involved with shipping things by mail, they should take responsibility by insuring packages and replacing lost items rather than dumping the loss onto their customers. The post office assured me that most businesses do replace items lost in the mail.
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