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Businiess name:
Christmas Expressions
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Review by:
citysearch c.
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Review content:
I have been a patron of this store since it started as a seasonal business on the East side of Norman 20 plus years ago. Lucky for me thru all these years I?ve had no reasons to complain about a purchase until today.
After failing to reproduce correctly a monogramming order that had purposely been left on file and for which the attendant requested no additional instruction?consequently ruining a set of very unique and not readily available towels, ?
I was more than unpleasantly surprised by the new owner?s confrontational response, and unwillingness to assume responsibility for their mistake. Specially when I was not even asking for a refund of the cost of the towels or the service! (Monogramming, at her expense, one additional towel correctly?one that I would supply . Was the reparation I suggested?however by the time she agreed it was too late?it came thru as a snide, almost insulting gesture?one I choose to decline)
This was not a manager or sales person, this was the owner of the store and in my opinion she displayed an unethical, absolute lack of business integrity.
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