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Businiess name:
Dallas Veterinary Dentistry & Oral Surgery
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Review by:
citysearch c.
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Review content:
AVOID AT ALL COST:
I called this clinic and asked the receptionist (who identified herself as Polaris Nevares) when Dr. Beckman would be available for a tooth extraction. She said she would gather the information and call me back. At the end of the day after not hearing from her for 7-8 hours I called again, and she said she hadn't had time to gather the information but when she did she would get back to me. That was 2 weeks ago! So today I called again, and guess who, the always lovely Polaris Nevares. Again I asked when Dr. Beckman would be available for an opening. She once again told me that she would check and get back to me. Guess what? She didn't so I called back 6 hours later and there is no answer. 2 Hours go by and finally I see the number form the clinic ringing my cellphone. It's not Polaris Nevares but the husband of Debra A. Nossaman (another vet at the clinic) who identified himself as the owner but not by name. I was a bit confused by him calling me back so I asked, did you ever figure out when Dr. Beckman would be available for an dental appointment. Here is where things get strange.
The owner of this business goes off on this long spill saying that 'Polaris' had said I was -- wait for it -- ""harassing her.""
So asking someone to do their job is now harassment? I've never heard of such laziness or lack of job integrity in my entire life.
The owner then said, that the next step was calling the police on me! At this point, I thought I was dreaming, I called your office a total of 6 times in 2 weeks (3 times in which you didn't answer and twice when you didn't call me back and tell me when the Vet would be in the clinic, so you're going to call the police.
I thought I must be dreaming. So I said, I'll hold for the police, call them I would love to speak to them and also the the better business bureau for that matter. He called down a bit and went on saying that most people when they call the office they just go with the attending Vet. Well guess what, I had been referred to Dr. Beckman and that is who I wanted to see my dog. He was obviously offended that I didn't want to use his wife and/or Polaris had been caught not doing her job so she made up an entire ordeal out of absolutely nothing. I really was is shock from this clinic. I urge you to go to Metro Paws. I called them and they said come right in. I asked if I could choose the vet I was recommended to there and guess what, they said absolutely, we recommend doing that! How refreshing was this instead if the put out Polaris Nevares and the elitest owner of this clinic.
Feel free to contact me for more information. If you love your dogs like I do, you will go wherever in the world that is best at what they do. That is definitely not Dallas Veterinary Dentistry and Oral Surgery!
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