Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Karl's Baby, Children's, & Teenage Furniture
|
|
Review by:
citysearch c.
|
|
Review content:
We want buyers to be aware of the customer service that they can expect from Karls.... We ordered a Pali crib and dresser back in January and had to go through a painful process of getting the crib and dresser delivered. Those items were all paid in full (something we will never do again if we can avoid it) and were scheduled to be delivered prior to the birth of our son. We had to place EIGHT CALLS and one in-person visit in order to get any status on the delivery of the crib and dresser, which finally arrived three weeks after the promised delivery date. There is a total lack of customer service and communication from the staff at Karl's. We truly believe that the crib and dresser delivery was only forthcoming after we got fed up and instructed them to cancel the order and refund our card.
When the crib and dresser were delivered, the DELIVERY Staff informed us that the conversion kit was backordered and was likely the reason for the original delay. Not that we knew that, since it was never mentioned in the myriad of calls placed to the store, or the in person visit. We were told by the delivery staff that we would receive a call from the store when the backordered kit came in, but in the roughly 10 weeks since that delivery we haven't heard one word from Karl's.
We had to call three times in the last week inquiring into our backordered universal conversion kit for the crib. All of our voice messages have been ignored, and even after speaking to someone over the phone their promises to call back with a status have gone unanswered.
We now wish we had read the online reviews before shopping at Karl's. We have now sent an email hoping for some response from them since all of our recent phone calls have gone unanswered. If we do not receive a response we will have to visit the store yet again to get some answers, and credit toward our purchase. I will gladly shop elsewhere for the conversion kit!
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|