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Businiess name:
ARS / Rescue Rooter Colorado
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Review by:
citysearch c.
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Review content:
As I sit here for the 3rd day waiting for ARS Rescue Rooter to show up, I felt the need to share my experience. I found this company via the net and was drawn towards their pricing for a simple drain clog. I called the number and the call was answered by some type of answering service. I know this based on the questions I was asked (collecting information for further marketing). After 5 minutes on the phone, I set an appointment for 12 - 2 that day.
At approximately 1:45 I was called by the office and told the technician was running behind and was asked if it was ok for them to come a few hours later. I understand that things happen and said ""sure, no worries"". About 3 hours later I was called again and told the ""technician"" had been in an automobile accident and wouldn't be able to make it. I suppose it is possible, but I have to say I find that excuse highly unlikely. I was asked if we could reschedule for the following day, to which I replied that I needed to check my wife's schedule. I called back about 5 minutes later and after 5 minutes on hold spoke to someone else to reschedule. I was given the 8-10 am slot for 2 days later.
Well I am still sitting here at 11:06 and we are at a no call no show. I have a small child and have planned my day around this appointment. There is absolutely nothing worse than a contractor not showing up or even calling. I have read all of the other reviews and they are all 5 star. I have a hard time believing these are legitimate, as there is another review page for this same company and they are all negative. I wish I would have read these before wasting three days!
I also now see they have 28 complaints with the BBB in the last 3 years!!!
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