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Businiess name:
Hamburger Hamlet
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Review by:
citysearch c.
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Review content:
My wife and I love to eat at Hamburger Hamlet in Pasadena. This is one of our favorite restaurants for atmosphere and a really good hamburger. So, when we received an email coupon for my wife?s birthday we thought it would be an easy decision to visit for a nice meal. We decided to invite my parents since we always enjoy their company. So we had four excited people at our table to have a good meal with good company. We ordered and presented the coupon for a free meal (with the purchase of another entree equal or higher in price). After our meal we received the check and noticed they took off the cost of my dad?s hamburger ($9.95). We asked why they didn?t take off the cost of my wife?s salmon ($16.95) since I had ordered a meal which was higher in price. The waitress went straight to the manager on duty that night (Bob). Bob came over with our coupon and read it to us while emphasizing the part where it states, ?free with purchase of equal or higher priced entree.? I simply told him I had ordered exactly that?a higher priced item. After two more loud reiterations of the same sentence from Bob I told him that we will pay the bill as is but would just like him to know we disagree with the fine print of the offer since I had ordered a meal for the same or higher in price. Bob said, ?I agree? and left the table for us to pay the bill. Unfortunately, I really enjoy the food at Hamburger Hamlet, so I cannot swear off of the place all together. But I certainly will not go back for a long time because I am very upset with how a so-called manager treated us in front of other patrons. There are too many other places in town with good hamburgers.
Pros: Good Hamburgers
Cons: Extremely Poor Management Service
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