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Businiess name:  The Terraces of Los Gatos
Review by:  citysearch c.
Review content: 
The Terraces of Los Gatos appears on the outside as a respectable facility - clean and updated. However once you get inside and need to use their Health Care services the pleasant facade quickly fades. They are severly understaff and leave their patient/residents to fend for themselves, often you will hear patients yelling for Help because no one has responded. On a recent visit a new patient arrived and urgently needed help, she tried to call for help(via the call button), however no one responded, fortunately I was in the room visitng my Mom(her roommate) and I was able to fetch an aide. However this aide did not help the woman, instead she asked her to wait while she found the aide assigned to that room, who was taking a break. Finally the aide arrived, however if I had not been there who knows when/if he would have shown up. I know healthcare has declined in our country in recent years, and it's sad to see elderly people suffering in what is assumed to be a ""quality-care"" facility. Pros: Appearance, cleanliness Cons: Understaffed

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