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Businiess name:
Koons Ford Of Annapolis, Inc.
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Review by:
citysearch c.
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Review content:
I took my 2005 Mustang GT to have body work done at Koons Ford's Body shop. My car has been worked on 4 times now and it still has not been done right. First there was a hazy residue underneath the clear coat. Very noticeable throughout the whole side that was worked on. Bob the manager said he never saw this before in his 30 plus years. They tried to cheat and buff it out with no avail. So, they tried to fix it by removing the clear coat and re-clear coating it. It looked ok when I first picked it up after they re-clear coated it. Two days later somebody or something chipped a small piece of paint off on the driver's side (this side that was worked on) door in a parking lot. While looking at the damage my wife and I noticed that a large paint chip came off the bottom corner of the door all the way down to the primer. Looking a the chipped area I noticed the paint had a rough texture running the bottom of the door approximately one inch high. This was only on the door not the fender, quarter panel or rocker panel. I took the car back and Bob the shop manager could not give me an explanation again. He put touch up paint on the chipped area and said come back in a few weeks. I came back after a few weeks. I had to wait for Bob to finish a conversation about politics for 10 minutes or so before he cam and saw me. He said he was going to sand the whole door down and re-paint it. After the car was done, I picked it up and noticed that they painted over the small pain chip from the parking lot. I found that disrespectful after they have messed up several time now. He did say he was going to sand the whole door down which would of course include the small paint chip. But, technically they are not liable to sand that chip out. So, I let it go. Looking over the car later at my house I noticed small bumps on the door about the size of a small grain of sand. There was only a few so I did not care. However, a few weeks later these small bumps/bubbles showed up all over the door. So, I spoke with the Manager Joe Koons about my car and got it in to be worked on again. Hoping that Bob's manager Joe would motivate him to do the job right. But, no luck with this. The door has sanding marks in it. Smudge marks in it, pin holes, some bumps/bubbles, and you can see where the bumps where removed and not sanded out smooth. Bob said he had Dupont out and that the bumps/bubbles where from wax being applied prematurely. He claims that the wax sealed the paint. For one thing I did not wax the side that was worked on and a clear coat seals the paint anyways. Now, I have to fight them for a refund because the clearly cant do the job right. Forgot to mention I had a Ford truck worked on there 6 years ago and the paint is chipping off and has rust coming through on the door. I forgot I had the truck done there otherwise I would have avoided Koons Ford.
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