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Businiess name:
Bartle Brothers Moving
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Review by:
citysearch c.
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Review content:
In August 2009, my husband and I moved using the services of Bartle Brothers Moving, Inc. Choosing this company was a horrible mistake, and one I continue to regret. The carelessness of the moving team caused significant damage to many pieces of furniture. They ran over a dining room chair with the truck and then blamed us rather than accepting responsibility. They nicked, gouged, and scratched at least half of our belongings. The foot board from a bedroom set, along with all the hardware, is missing. They caused significant scratches on the walls of the house we were moving out of causing many areas to have to be repainted.
The service recovery (or lack thereof) offered by the owner, Chris Bartle, did nothing to ease the situation. He did pick up the broken chair for repair; however it took almost a month to return it. Appointments were made for him to return it earlier only to have him ?totally forget? about it, or reschedule because he was tired. We did finally get it back, although the wood putty was a completely different color than the chair?s finish, and there were still many gouges in the wood that were not addressed. He had shown an initial interest in looking at the other damaged furniture however when he was scheduled to drop off the ?repaired? chair and look at the other damaged pieces; he left without alerting us he was on the doorstep. When I called to discuss this, he not only was adamant that the chair was beautiful and I had no idea what I was talking about, but he became extremely defensive about the entire situation. Overall, throughout the entire experience, he made it very clear that our damaged furniture and poor experience were not a priority to him.
If you value your belongings, I strongly recommend that you do not use this company.
Pros: Seemed nice at first.
Cons: Half of my belongings are scratched and broken.
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