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Businiess name:
Cook's World
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Review by:
citysearch c.
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Review content:
My best friend and I give each other cooking classes at Cook's World for our birthdays each year. That is until this year... My friend had a family emergency the night before our scheduled class at Cook's World... Her Grandmother was in the hospital and was given the next 24 hours to live. Of course I told her to not worry, even though I had paid $130 in advance for the class I was sure the friendly people at Cook's World would understand her family emergency prevented us from attending class and they'd gladly re-schedule us to another class. After all, this was the last thing I wanted my friend to worry about. Unfortunately that was not the case. When I phoned them to explain the circumstances they coldly replied, ""Sorry, we have a 1 week cancellation policy"". When I explained we didn't want our money back, we simply wanted to reschedule and that no one told me about the 1 week cancellation policy when I signed up for the class on the phone the response was ""Well, it's on the website, there's nothing we can do for you. It looks like you have 2 tickets on your hands."" I was shocked. No matter how many times I explained that this was a gift for my friend, that I loved their classes, that her Grandmother was dying in the hospital and that I genuinely did not known about their policy, she would not work with me. As far as she was concerned, she had my $130 and had no obligation to help me, the customer. Needless to say, I will NEVER spend a dollar in Cook's World ever again. I lost $130 and they lost 2 long-term customers and with that approach to customer service, I am sure they will loose many more.
Pros: Great guest chefs!
Cons: Customer service horror story!
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