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Businiess name:
Osaka Sushi & Hibachi
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Review by:
citysearch c.
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Review content:
Will not be going back. Horrible service. After waiting 30 minutes, I simply asked the hostess how much longer we could expect to wait. She tried to blame us for the delay, saying first that we did not all come at the same time - we rode in one car. Then she got even more rude and said, ""Well were you here right at SEVEN?"" I replied that yes we had actually arrived two minutes early. She then told me it would be another 15 minutes because there were other parties in front of us. When I asked her if she realized that meant that she was telling me that there were other parties there who had been waiting for 45 minutes, she miraculously found a way to seat us immediately. At the table, three people in my party ordered the fillet mingon, while two people in the other party at our table ordered the regular steak. All steak orders were medium rare. The chef kept the different cuts of meat separate while they cooked, but then when it was time to serve mixed both cuts together, which meant not only did I pay extra for a lesser quality of meat, I unintentionally treated strangers at my table to better steak than they ordered. When I called the next day to talk to the manager, I was told there was no manager on duty. I asked who was in charge, and was told that the manager does not work every day. I again asked who was in charge of running the restaurant and was told that ""Oh, well the owner is here, but is busy right now."" All around a total lack of concern about providing even basic customer service.
Pros: overall good food
Cons: Very Bad Customer Service
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