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Businiess name:
Pacific Stereo
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Review by:
citysearch c.
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Review content:
Here is my experience with Pacific Car Stereo. It was friday evening and I dropped by the store to purchase some subwoofers. I wanted Rockford Fosgate T112d4 subwoofers for my car. I knew what I wanted and I knew the street prices (btw, another reason to avoid this place is if you don't know what you're getting and how much products are going for). I was some how able to cut a deal of $140 on each of these subwoofers. The order was then relayed and processed by the cashier and he asked me if I wanted to pay full. I said ""yes, I would like to pay full."" Then I obtained my receipt and they gave me an approximate arrival date of the subwoofers which was the following monday. I dropped my phone number down which they said they would notify me if the subwoofers were to arrive. As monday, tuesday, and wednesday passes, still no call. Finally on wednesday I called them at 5pm and they stated ""yes your subwoofers are here."" I then proceeded to drive down to Pacific to pick them up but low behold, upon waiting to pick up the subwoofers, we were told that the manager and staff were not anticipating a shipping fee. They said that usually shipping is free from their supplier but they had not notice that it is free on orders of $3,500 and above. Long story short, I was not allowed to take the subwoofers that I had bought unless I were to pay them $80. I had no knowledge of a shipping fee during the initial payment of $304 and they refused to give me my product unless I were to pay. Now why should it make sense that I need to pay more to get my product that I have already paid in full for? What's more is that it is completely their fault for their error. Their argument to me is that if they dont receive $80 from me, then they will be losing money. Why do we consumers have to care again? In the end, the issue was resolved in two days and $40 from my own pocket. We made a mutual agreement to pay 50 50. Not fair. Avoid this place. They dont honor their deals.
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