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Businiess name:  Pacific Stereo
Review by:  citysearch c.
Review content: 
I recently went in to pacific stereo to look at some new speakers for my car. The guy that helped me was very nice and seemed to know what he was talking about. After working out a deal, which i thought was pretty good at the time, he told me that install would take no longer than 2 hours. Since this was an on the spot desicion by me, i decided to just wait it out in the store. The guy told me they had a waiting room in the back so i checked it out. There was a dirty room in the back by the bathroom that had a non working pepsi machine, and empty water machine, 2 old desks, a few random office chairs, a lawn chair, some big boxes, and a little tv sitting on a broken chair that only recieved Telemundo. I saw that they at least had some magazines and newspapers, but the paper was a mercury from 4 months ago and the magazines were either very old issues of auto trader or free muscle car magazines. And the bathroom was also a mess, not that you need to have a nice bathroom at a speaker place, but if i owned a place of business i would at least take the trash out and try to make the place look presentable. After killing time in the ""waiting room"", i was told numerous times that my car was almost done; and it was, almost 4 hours later. Now i know they have lots to do, but all i would like is for someone to be honest with me and act like they care about the customers. I felt like once they got my money, they didnt care about anything else. Just tell me that it might take a little longer, or that some of the cars before mine had some unexpected problems that took them longer to deal with, dont just keep telling me its almost done. After talking to a couple other people that were waiting (who were also gettig fed up), my car was finally done. After some research, i found that i actually got ripped off, but thats my fault for not doing my homework. But the fact that they seem to not care at all about the customer really turned me off and i wont be going back. Pros: Good Selection Cons: Customer Service, Store Condition, Lots of others

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