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Businiess name:
Bridal Gallery
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Review by:
citysearch c.
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Review content:
I ordered my bridal gown from this store and called 2 months before my wedding to set up an appointment to have some minor alterations done to the chest area of my strapless dress and a bustle put on for the reception. I had an appointment set with Dottie approx. 2 months before my wedding. We discussed the issues and she marked my dress with ball point pen where it needed to be taken in. When I returned for my next 5 fittings, the dress was never taken in per our first meeting and I was forced to re-explain it to her every time. She never took notes and couldn't remember from one fitting to the next (sometimes 2 days in between) what needed to be done. I was very polite, but became worried when again, 3 days before my wedding, she had incorrectly taken in my dress. I was told at that time that ""nothing could be done"" and it looked ""fine the way it was."" The next day, I had my dad call the owner to make sure that everything was going to be taken care of of my 6th fitting, 2 days before my wedding. The owner was incredibly rude to my dad (who is a very calm person!) and accused me of gaining ""water weight"" and that was the reason the dress did not fit correctly. My dress did not fit, it had blue pen stains on it, it wasn't steamed flat and the bustle was done incorrectly. The customer service was astonishingly horrible and I can't believe they have stayed in business treating people they way that they do. I am the first to praise those people who greatly helped me out and had excellent customer service, but I just wish I could spare anyone from receiving service like this from any business. I would NOT recommend this business to anyone.
Cons: Horrible customer service
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