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Businiess name:
City Lights Design Showroom
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Review by:
citysearch c.
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Review content:
I was amazed that City Lights had any positive reviews. I am so irritated with their customer service that I have amazed all who know me because they thinkI am a pushover and chide me to be more aggresive. I ordered 5 lights from them and have had to run back and forth between the store and my home more than 15 times to order and pick up my order because each light came in piecemeal. Each time you pick up you have to go into store, wait for help , wait for them to call the warehouse, then drive to the back and wait for for item. They have not put in orders when I requested and also charged me a 25% restocking fee when I returned a item. I am upset about that restocking fee because the order form has a place with a box to check and a customer signature line for the customer to acknowledge this policy, neither of which was done. I asked twice to have manager call me, he never has and am still waiting for a call back on a damaged light that needs a replacement from 3 days ago.
Pros: Good Products
Cons: Poor service and promised delivery time not accurate
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