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Businiess name:
Roto-Rooter Plumbing & Drain Services
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Review by:
citysearch c.
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Review content:
I found out that I have a broken water line under my house today. I called Roto-Rooter for a qoute; that's all I wanted. They informed me that they don't give qoutes over the phone. Now, having been in construction for 9 years myself, I understand that some companies don't quote over the phone because people don't accurately decribe what the situation is and then they get upset when the price changes from the original quote. They told me that they would have someone at my house at 4:30-5:00pm. Sounds great! 5 o'clock rolls around and I get a call from the technician explaining that he was held up and would be at my house by 6:30. O.K...... 7:15 comes around and nobody has showed up or called me, so I call the office. I explain what happened to the first person to answer, who then transfers me to another person that I have to explain the situation to again. No apologies or "" We're sorry sir. What can we do to fix this?"" She tells me that now (all the sudden) someone is available to come to my house. I decline and tell her that I'm probably going to call someone else. ""O.K."" ""click"" before I even have a chance to hang up the phone. I know that big companies can get things crossed or some jobs run over the allotted time, but this is just poor customer service. And the fact that nobody seemed to know, or care about what was going on just made things worse. Now I've wasted a day (with a broken water pipe below my house leaking water) waiting for these people, when I could've gotten something scheduled with someone who actually cares about their customers. Thanks Roto-Rooter!
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