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Businiess name:
ADT Security Services
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Review by:
citysearch c.
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Review content:
I should have known better than to actually use ADT. It all started when we decided to go with ADT over the other companies we got quotes from. The sales representative who originally bid the job quit so we got assigned another sales rep. The new guy never returned phone calls so after two to three weeks of the nonsense I called his manager and got a new sales rep assigned. The new sales rep had the alarm installed quickly and promised a two month rebate for monitoring fees for signing up. He told me he would fill out some information for me and the rebate forms would be mailed to me after the first monitoring bill was paid. I did not receive the paperwork. So after a couple months I called and asked where the paperwork was. My call was not returned. I continued to call for about three weeks and finally had my call returned. The sales rep told me he would place a card in the mail for me with a code I could use on-line to get the promised rebate. I got the card and tried to use the code. The code was for alarms installed in December 2008, mine was installed in October 2008. Oops, no good. I called and left a message informing him about the problem. He did not return my call. I left several more messages and he finally called me back to tell me he too no longer worked for ADT. I called the manager again and explained the whole thing to him and was specific about the December 2008 vs. October 2008 problem. He told me he would take care of it. This was about 3 months ago. The manager does not return my phone calls for weeks and does not follow up. I finally talked to him and he told me he was going to speak with the rebate department and he would send me the information I need to claim my rebate. After two weeks I finally received the stuff in the mail. It was the same rebate code I received 3 to 4 months earlier for alarms installed in December 2008. I called the manager back to let him know but he has not returned my call. My monitoring contract is up in 3 months and I will not be renewing it!
Pros: the alarm turns on and off
Cons: 8 months and still no rebate, Sales associates do not return
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