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Businiess name:
Grampa's Bakery & Restaurant
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Review by:
citysearch c.
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Review content:
Since I have moved to Hollywood, My boyfriend and I would always visit Grampa's. We are regulars that have been about 6 times in the last month. When we had visitors we would suggest going to Grampa's because the food was so great. Also Tommy Grimes (owner) is very personable and nice! As of today I will not be returning. I brought my friend to experience the good food at Grampa's and instead she almost ended up having an anxiety attack. We waited 40 minutes until we had our orders taken because we were forgotten about but we did not care about that. We were not rude about it and did not complain. After eating we left to go pay the bill in good spirits. We got some items from the bakery and went to go pay. We asked the cashier if we could split the bill in half and she slammed her hands on the desk. She stormed away to ask our waitress if she could split it. When she came back she rudely told that she would not split it for us and if we needed it to be split then we needed to figure it out ourselves. This was not a big deal so my friend and I figured it out and paid. Meanwhile she is yelling at us for not asking our waitress to split the bill. I noticed when she was making sure we paid the right amount she looked at my receipt and shrugged her shoulders like saying "oh well". Once I got outside I realized she charged me 10 extra dollars. I did not want to deal with her again but my friend insisted that I should say something. So I went back inside and asked for the manager. She told me she was the manager and what did I want. I said you charged me 10 extra dollars and she said she knew she did. She then stormed off again and she said, "That's it, I'm out of here" and threw a pen across the room. I had someone else help me who was very nice. While I was trying to fix the bill the woman was screaming about me in the kitchen and came back out and said "Why did you want to see the manager" and I said "because normally managers are the ones who deal with billing mistakes." Then she said "NO NO NO why did you want to talk to the manager? You want to talk to me? We can take this out back!". I was horrified. I ignored her while she was still screaming at me in front of the entire restaurant. I was sure she was going to come after me when I was in the parking lot. I am ALWAYS respectful when I go to restaurant. I refuse to send things back or complain about anything. I cannot imagine if someone that would have talked back to her would have been in my shoes.
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