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Businiess name:
Bill Currie Ford
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Review by:
citysearch c.
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Review content:
Had my car worked on after a crash, they called me and told me that my car was finished. I drove 36 miles from home after working nights and When I get there my car had a couple of problems that needed fixing. Needless to say I had to leave my car behind and drive another 36 miles home and then come back another day to pick up my car. Then after I picked up my car and started driving I notice that when they did the alignment they didn't straighten my steering wheel.
I am not happy.
RESPONSE FROM Bill Currie Collision Center:
While we try our best to identify and repair all damage created in a collision loss, sometimes the age and mileage of a vehicle masks damage as wear and tear and we cant distinguish between characteristics of the vehicle or noise and damage caused by this loss. This mustang had 106,000 miles on it and the repairs exceeded $7000. On first delivery attempt the customer did point out some noises that he felt were not there before the accident. With the customers help we identified the failing part and replaced it. This did require additional trips to the body shop. In receiving this review we identified that the steering wheel was not centered when the supplemental steering link was replaced and was corrected while he waited. It is true the customer had to drive multiple times and for his inconvenience we filled his gas tank and apologized. I do not think we could have anticipated the customers concerns without his test drive and input, considering the age and mileage of the vehicle.
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