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Businiess name:
Christian Brothers Automotive Vista Ridge
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Review by:
citysearch c.
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Review content:
I have used Christian Bros at this location for a few years now. I have spent well over $3000 in the last 3 years on repairs for one our older family cars. While I understand that systems are more complex now than in the past, I find that this repair shop uses ""trial and error"" mechanics to try to repair problems. The same vehicle has been serviced routinely for electrical diagnosis because alarm kept sounding. Soon after, the battery was replaced, the alternator replaced TWICE, and most recently the starter. Despite the ""trial and error"" issues, at least the staff, Phil and Dan, have been very professional. However, my most recent trip changed that opinion. When cashing out for another $500, I presented a AAA card while the card authorization was being processed. I have used the AAA card EACH AND EVERY time at the shop, but still need to present it when paying which is a bit much. In any event, Nate decided it was too late and too much trouble to provide the $50 credit so he told me it couldn't be done. Being in finance, I knew this was a BOLD FACE LIE. When I challanged him, he continued to hold the position that I, the customer, should have prsented the card before and there was nothing he could do. In any event, it was too inconvenient for Nate to void and re-enter the amount, or issue a credit on another transaction. Nate's position that it was my fault and he shouldn't be inconvenienced violates every rule of customer service. In any event, I told Christian Bros I would never use their service again.
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