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Businiess name:
Tim Dahle Mazda Southtowne
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Review by:
citysearch c.
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Review content:
Be very careful when purchasing a vehicle here. My fiance and I just purchased a new vehicle after test driving one that was a different color with only 15 miles. We decided to take a different color vehicle and when signing our paperwork the dealer put that there was only 15miles on our new vehicle. When we were halfway home, we noticed that the car had over 550 miles on it! Not only did they pull one over on us, they claimed that it was a mistake and that the salesman did not even go out to check the mileage! We called immediately and they told us there was nothing they could do as the managers had gone home. When we went back the next day, the new car manager arrogantly told us that it was a mistake, and that we could not return or vehicle. He was very rude and unprofessional. We felt very betrayed and my fiance left crying. Upon meeting with the General Manager Alan, he also told us that there was nothing they could do for us to return our purchase. He was very rude and did not try to find any solution to make us happy. I still cannot believe that a major dealership like this would do this to a customer spending 30k on a brand new Xterra. Please be careful dealing with these guys as they seem friendly, but they are all about getting a shady sale and making their money. We are very dissappointed and can not believe that our first new car buying experience resulted in a scam and odometer fraud. What hurts the most is that instead of fixing the problem, they told us to that because we signed their fraudulent paperwork, that we now own the car. Not only will they pull one over on you but, if they make a mistake, they will not own up to it to make their customers happy. What an awful, sad, experience. Please becareful.
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