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Businiess name:
Vigilante Plumbing, Heating And Air Conditioning
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Review by:
Wesley H.
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Review content:
I thought I knew who the best plumbers in Brooklyn were until I met Vigilante plumbing.
After multiple frustrating attempts to get an appointment with another company and finally agreeing to a $240 fee to show up on a Saturday (even if no work was completed) I decided early on a Friday morning to give Vigilante a call, to see if what they say about 24x7 service is really true. They are not lying. I first called at 7:00am and got a message saying their office was closed but I could get a live representative if I wanted to for emergencies. I hung up figuring this problem really wasn't that serious and didn't require that level of service. I called back at 7:30 to a get an immediate answer from a representative who asked me "How can I make you smile today?" From then on I knew this experience was going to be good.
The representative got an understanding of the work I wanted to get done and said she would be able to have someone stop by within one hour. I was in shock. To make the situation even better, the representative showed up early, by 8:03am. His name was Mark, excellent technician with 28 years of experience. I explained to him the work that I needed and he provided me with different options as to how I could be approached and gave me upfront pricing on each of the options. His work was fast an efficient and I was amazed to see the excellent technique he used to perform a task that I struggled with trying to perform myself. The cost was very reasonable and considering the speed of the service it was pennies compared to what I'm sure I would have had to pay elsewhere for that level of professional work.
I will be coming back to Vigilante for all my future plumbing needs. Needless to say I promptly canceled my appointment with the other plumber on Saturday. They didn't even care to ask why I was canceling. Vigilante made my day, if you choose to use them I'm sure they will make yours.
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