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Businiess name:
Mathis Brothers Furniture
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Review by:
citysearch c.
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Review content:
Spent over $2,000 on a matress set. The saleswoman stated that since my husband was unable to be there, that we had a 14 day period that if he didn't like the bed we could swap it out. I agreed and went ahead and purchased the matress set. It was delivered and they did not bring all the necessary parts to properly set it up. I read over the warrenty information and it clearly stated I needed these parts in order for my warrenty to be in effect. The first delivery guys didn't have a clue on what they were doing and just said they are contracted to deliver for Mathis Brothers and they weren't furniture experts. I decided to wait and contact Mathis Brothers and explain that what I needed. I contacted the saleswoman that I purchased it from, she was very rude and acted like she didn't want to talk to me at that time. I then insisted that I get this taken care of so she said that she would. I waited several more days and another truck showed up, again not the right parts to fix my problem. I contacted her again and this time she referred me to her manager. This manager was extremely rude and said it wasn't his problem. I decided to go up to the store personally. I spoke to this same manager and again was treated poorly. I never raised my voice or cursed at him. After several minutes of discussion he said he couldn't do any more for me and wasn't his problem any more. I insisted that he make it right and he threatened me that if I didn't leave him alone he would call the police. This really upset me and I attempted to get my point across. He became verbally abusive towards me, saying I was a lunatic and the police were on the way. I chose to stop it there and leave the store. While leaving I noticed I was being followed by two employees, I got into my car and noticed that they were writing down my lisence plate number. I stopped and asked them what they thought they were doing and one replied that it was to give to the police and not to come back.
Cons: Poor customer service, managers think they are above everyone.
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