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Businiess name:
Mathis Brothers Furniture
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Review by:
citysearch c.
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Review content:
In Dec 2009 purchased a La-Z-Boy Lift Chair from Mathis Bros for my 94 yr old mother. Everything was fine until Nov 2010 when the chair quit working. The leg lift would not go down. Mother climbed out of the chair the first time that happened, pulled a muscle & ended up at the hosp ER. Mathis Bros picked up the chair for repair 3 times in Dec. and everytime promptly quit working again i short time. This time actually worked about 4 wks before breaking again. Went to Mathis Cust Serv to try to find a resolution to the problem. Mother is in assisted living with a very small apt. and this is her chair in her room & she really needs it. Asked Mathis is trade for a small regular recliner. They would only agree to continue to come get the chair for repair as long as her warranty is in place which will be 2 more yrs. When the chair quits, it takes them 2 or 3 days to pick up, 2 or 3 days for repair and return so each time she has no chair for about a week. Mathis Cust Serv is the worst I've ever seen. After going in to their little office which is far away from their main floor, there were several people in there, non of which even acknowledged our presence for several minutes. I finally asked if someone could help us & was told they were busy & would be with us in a minute. Some of these people were not on the phone & the one who answered me was talking to one of the others. I am just trying to find a solution but no one seems to care. Terrible way to do business.
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