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Businiess name:
Lone Star Candle Supply,
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Review by:
citysearch c.
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Review content:
I started making candles a couple weeks ago. My first order went out a day late but I didn't complain. I order my second shipment about a week ago. People are waiting for candles they have ordered from me. I called three days after I ordered the supplies because it was still unshipped and they are only supposed to take 2 day maximum for processing. It wasn't a big deal I just wanted to know why it was late. The lady put me on hold for 20 minutes trying to find out what was wrong. Then she told me that I called the day before and changed my address which was completely false. I told her that wasn't true and she insisted I was lying! She was very rude and refused to let me speak to her manager. She told me it would be shipped that day. I told her I just wanted to cancel the order. She put me on hold for another 10 minutes and then told me that the package was already shipped. By then, I was angry! When I want my money back, all of a sudden it's been shipped? I don't think so! All I want is my money back so I can order my supplies from a reliable supplier. NEVER again will I order ANYTHING for LONESTARCANDLE SUPPLY. Awful customer service. They we're rude, disrespectful and completely unprofessional. If your looking for a candle making supplier, I suggest you look elsewhere.
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