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Businiess name:
Pearl's Place
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Review by:
citysearch c.
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Review content:
At first I was unsure why there were so many bad reviews. The staff was very nice during my first visit and while choosing the bridal gown/veil. Once I paid for the dress it went completely down hill.
Upon receiving my dress, it took two hours to get in hand- mind you I paid for it already. There was no one to help me try it on, even after the OWNER directly told a staff member to help me. Once my dress was on, one of the staff members walked in her high heels across my flat satin train with no subsequent apology, even when I questioned her behavior. She was in too much of a hurry to respond. Some other bride's mother finally helped me button it up. I was in tears.
Before buying my dress, I was assured by that they could store my dress in the store because my wedding and family are out of state. Of course they tell you what you want to hear because once I received it, the owner said they weren't responsible for any in-store damages. Had I known, I would have gone else-where.
Once my veil came in, the OWNER had no record of my past payments and the other staff was incompetent in explaining what was owed. When I further questioned the owner, he just walked away.
It doesn't matter if you spend over one thousand dollars in this store, they don't provide respect. I chose not to do my alterations here because they don't provide appointments and the place is a ZOO. Even though there is a large selection, the store is messy and staff are RUDE. I will never ever recommend this store to anyone.
Pros: Good prices on dresses
Cons: Horrible service and unorganized
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