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Businiess name:
Pearl's Place
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Review by:
citysearch c.
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Review content:
After searching for weeks for the ""perfect gown,"" I finally found it at a local store. Unfortunately, it was way above my budget. I found Pearl's Place online and called to get a price quote; I immediately ordered the gown over the phone on an impulse because the dress was $1,500 less expensive than the local boutique. Later that day, after the elation of being able to afford the perfect dress, I started feeling anxious and nervous: were they going to rip me off? I called and was told, ""Don't worry about it!,"" which did nothing to alleviate my fears. But, my fiance encouraged me to have some faith. And I did...I also had my wedding planner call the store to make sure everything was okay and to find out the expected ship date. Every time I called, I was put on hold, which was a bit annoying/frustrating...and the e-mails go to someone who isn't actually at the store (the typical response is, ""I will forward the message to the store""). POSITIVES: I received a call saying that the dress arrived 3 weeks early and I should be receiving it in 2-3 business days (the local store told me 4-6 months to get the dress from them; I received it in a little less than 3.5 months from Pearl's Place). My gown arrived in 3 days and was absolutely PERFECT! And it cost me a heck of a lot less than going to the local boutique (no other stores I visited or called, including some online sites, had the dress). NEGATIVES: I was very nervous in the beginning due to the fact that the store employees weren't very reassuring (they were polite and nice, just not very convincing and were busy with store customers and thus put me on hold a lot), the negative reviews I've seen, and what appeared to be bad communication channels (why aren't e-mails going directly to the store in the first place? also, I didn't get a tracking number for the shipment). SUMMARY: If you are willing to trust Pearl's Place, you will be rewarded with great prices and the dress of your dreams!
Pros: Prices, fast delivery (for wedding gowns), selection
Cons: Difficult to get details/confirmation
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