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Businiess name:
Fullerton Auto Repair Clinic & Body Shop
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Review by:
citysearch c.
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Review content:
This shop has had my Honda Civic for over 3 weeks now for a simple engine swap. The first week I called them every day and asked for the status of the new engine that they had ordered and was told every day that it should be arriving that day. At the end of that week I got a phone call telling me that the shop they had purchased the engine from had sold it and they had to find me a new one, which tells me that for every day I called, they didn't contact the shop with my engine. The second week they finally found an engine on Wednesday but didn't put my car on a lift until the following Monday, telling me that my car should be ready by today Friday the 22nd. I called them yesterday (Thursday the 21st) and was told that my car shouldn't be ready until next week. This shop has screwed me over at every turn, I have never dealt with an auto shop with customer service like this and plan on reporting them to the BBB. You only get one star because there isn't an option for no stars. If you want your car back in a timely fashion DO NOT USE THIS SHOP. Update: I received a call on Friday the 22nd at 4:30 telling me my car was ready for pick up, and was able to pick it up on Saturday. The quality of work is good, although I've had to pull a few tags off of new parts that were installed. I was also called every day this week to be asked to take down my reviews.
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