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Businiess name:
Arrow Rents INC
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Review by:
citysearch c.
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Review content:
The customer is King. The customer is always right. If you have heard these phrases before and expect this, please shop elsewhere. Please read the bad reviews and take to heart before patronizing this establishment. I read them and can relate to most of them wholeheartedly ! If I have to go out of town, and rent a hotel room, I make it a point to read reviews first. No one wants to get stuck in a dive. Reviews help and consumer word of mouth is power, and sometimes the only recourse we have ! My second visit, to Arrow, was a routine rental of a piece of equipment. I made it before closing and enjoyed the fact I would have all evening to work and take my time and get the job done carefully and correctly. That is until the piece of equipment died within the first half hour of usage. Now, I completely understand how rental shops work. I was not expecting pristine state of the art equipment. This stuff gets used by everyone and their brother. That being said, I was just plain disappointed that I could only do the job half as well as I had planned, due to the equipment failing. At that point, there was no blame. I hoped my work would be enough. But in my mind, I would explain that the unit failed and the full price I paid for half the performance, would be somehow compensated. So, as I dropped off and checked out, paper work was done and I was bid farewell. But I asked, ""what about my rental price"" ? The unit failed and I was hoping some of the full price could be refunded. That is when it got ugly. After much debate about what I got for what I paid, I was told the rental was complete and no refunds were issued. I was offered another piece of equipment, but the window of work was over and I did not want to repeat the rental. I simply thought half the job should not be charged the full price. So round and round we went. I could have been satisfied, but that was not part of the deal with Arrow. Then I was made to feel as if I broke this piece of equipment that looked as if it had been pushed to the limit one too many times. I was made to feel as if I was trying to scam some freebies. Then I read the reviews listed here and realized I was not the first to be disgusted. I also was explaining this to my friend and I didn't even mention where, when he said ""you don't mean Arrow over on Shawnee Mission ?"" ""I will never deal with them again"" Turns out he had almost the exact thing happen to him. A rental piece that failed and the blame placed on him and no restitution or compensation for a failed piece of equipment. His story was remarkably just like mine. But he had it happen twice and refuses to step foot in Arrow. I rent equipment regularly and enjoyed a shop that was close to home, but I will not use Arrow even if all other shops are closed or out of what I need. Take heed.
Pros: close to home
Cons: customer care is sadly lacking !
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