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Businiess name:  Southern Bridal
Review by:  citysearch c.
Review content: 
I would love to give this place zero stars. Let's see, I to follow up with Southern Bridal about a bridesmaid's dress, and then they decide to tell me it was ready in OCTOBER (it's the end of January). After no apologies, they said they 'called' me 3 times, (it's in my file so it MUST be true) yet the only time I received a call from them and spoke to a person was when they demanded payment - and never said anything about the dress being delivered. Now, I can understand - perhaps they called when my phone was turned off, which would explain no missed call alerts. Well surprise, surprise, they left no other messages! IT'S BEEN OVER 3 MONTHS SINCE MY $$$ DRESS WAS DELIVERED - REALLY, YOU WOULDN'T TRY A LITTLE HARDER? So it gets better. At the outset, I told them that I was an out-of-towner. Only now do they proceed to tell me they can ship me the dress but those charges would be in lieu of 'traditional' alterations, no matter that they said from the get go that alterations were included in the dress price. Guess they didn't have to pay for shipping to their store? The best part is, when I ordered the dress originally, they actually CHARGED me for fit alterations, as well as getting a larger size. Now, I can understand one or the other - extra fabric means extra cost. But doubling up on charges, and then charging again, really? Now, they get one star because a) zero is not an option and b) in all fairness, the other bridesmaids got their dresses. But I'm more livid because of the culmination of everything - it wasn't one little thing, it was MULTIPLE problems from these people. I RARELY write these reviews, but I'm livid enough at this point to do so. Here's looking at you Southern Bridal. All I can say is you better be making the bride a happy lady. I know you bridesmaid's out there may not have a choice, but at least you'll know what you're getting into. I've ordered bridesmaid dresses with a snap of the fingers before - and had to pay extra charges that were understandable - but I have NEVER had this much trouble with professionalism from a store before.

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