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Businiess name:
Security Public Storage
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Review by:
citysearch c.
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Review content:
My husband and I visited a total of three storage facilities; Marin Self Storage and Public Storage in Novato, and Security Public Storage in Vallejo, as we have property in both areas. We chose Security Public Storage because of its price point and its emphasis on security, which I gather from reading other reviews, may be reasonably good - especially considering that there have been numerous thefts at other Vallejo storage facilities. What we were not counting on, was being shorted by the facility itself. We asked for a 10X15 storage space because we have lots of furniture to store. What we got, on move-in day AFTER signing a contract designating a 10X15 space, was a 9X13 space. In other words, we signed up to pay for 150 square feet, and only got 117 square feet. That's a big difference! It's a 78% difference!!!! My husband told the manager about this during the time he was moving in, and the manager said she'd look into it with the owner. We never got a call back from that interaction. About a week later my husband called and spoke to another manager, ""Lana"" who said she would look in to it. Two days later we hadn't heard from them, and called back again and left a message. Lana then called back that same morning, to tell us that -- get this -- even though the contract specifies ""10X15"", that it also specifies that ALL MEASUREMENTS ARE APPROXIMATE!!!! Really? Do you call 78% of what you were promised approximate? Her attitude towards us on the phone was also very very condescending. In the end she said she would give us a 10% discount for three whole months. Really? A 10% discount for a space that's 22% smaller? For just three months? No thanks! Security Public storage may protect you from Vallejo thugs from the outside, but it's the establishment itself that will defraud you.
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